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Frequently asked questions
BASIC CREDENTIALS
The Mission Maids launched on November 1, 2022.
The Mission Maids is both bonded and insured. Yes, we can provide evidence upon request by emailing [email protected]
Yes, we have ratings and reviews on Google, Angi, and near the bottom of our homepage.
References are available upon request.
We are trained through Savvy Cleaner. You may verify our trainings by contacting them at this link:
Yes, The Mission Maids is happy to belong to the communities of the Better Business Bureau and NextDoor. We are also give back via the One Tree Planted campaign.
CLEANING PROFESSIONALS
We select professional cleaning technicians with residential expeience. We then run national background checks. Technicians also must maintain our high standard of quality in performance to remain with The Mission Maids.
Yes. All of our Cleaning Technicians are insured.
Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.
Let us know! Just contact us and we will send another Cleaning Technician to your home.
This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.
Our policy strictly prohibits any of our Cleaning Technicians to bring kids or anyone else who is not authorized to work with The Mission Maids to clean your home.
Please let us know immediately if this happens.
HOUSEHOLD POLICIES
While we love our furry friends, we request that you secure them in a separate area or in a cage especially for any aggressive animals.
We like our Cleaning Technicians to be able to give your home the unimpeded focus and full attention it deserves … so your furry family members can enjoy later!
We will not clean any room that is occupied. The only exceptions to this is prior arrangements, which is normally if someone is immobile or elderly.
We will not clean any room that is occupied. The only exceptions to this is prior arrangements, which is normally if someone is immobile or elderly.
Absolutely not! The Mission Maids™ has many customers that work from home while we clean their home.
We like to get to work. While The Mission Maids™ don’t mind taking 60 seconds at the beginning of our visit to chat, we like to get to work immediately. We ask that you please keep interactions down to less than 60 seconds so we can get busy doing our best work for you!
Time is precious!
If you are not going to be home, please let us know of the key location or alarm code beforehand.
Absolutely not! The Mission Maids™ takes personality security and information strictly confidential.
Absolutely. The Mission Maids™ takes privacy very seriously.
CHEMICALS
Eco-friendly cleaning supplies are our first choice. The only exceptions would be situations where heavier duty solutions are required. Normally, these would be in more heavily soiled bathrooms and during Moving Cleans.
Absolutely! That’s part of our mission!
Sure. Just let us know beforehand if you have this preference so we can make note.
We prefer using the same products with each clean.
Yes, we have been trained through Savvy Cleaner Training on the proper use of Chemical Safety as well as Personal Protective Equipment (PPE).
We use comparable products.
Yes we can. Just make sure we know beforehand so we can properly instruct our Cleaning Technicians.
We typically use a different set of tools and supplies on a Deep Clean.
PAYMENT
Yes. We offer discounts for the following recurring services:
Maintenance Cleanings of Monthly, Bi-Weekly, Weekly, and Twice per Week.
Yes. We offer a 5% discount for Seniors, Veterans, Teachers, and those with Disabilities.
Yes. Our wages are near the top of our Industry and our Hourly Wages are well within the Living Wage range.
Yes, we offer discounts for your referrals. Please contact support.
Tips are never required but always appreciated. 100% of tips go to your Cleaning Technician. You may tip cash in person or using the payment method on file.
If we can’t access due to a lockout, we’ll have to charge the full cleaning fee. We can’t wait for longer than 20 minutes for a client to arrive, after which it’s considered a lockout. If we can return later the same day, a $50 trip charge will be added for the waiting time and extra trip.
All appointments should be cancelled or rescheduled 48 hours prior to your appointment in order to avoid a rescheduling/cancellation fee. If you cancel after 8 am EST the day before your cleaning, the cancellation / rescheduling fee is $95. If you cancel or reschedule after 4 pm EST, the cancellation/rescheduling fee becomes an amount equal to the full price of the booking.
We are a “Credit Card Only” company. We only take credit cards as methods of payment.
We do not accept checks. We are a “Credit Card Only” company.
While we do not provide refunds, we will do everything in our power to provide you with the best cleaning experience possible. So if for any reason you are unhappy, just call or send us an e-mail within 48 hours of your service and we’ll send someone out to make things right. That’s our promise to you!
We do not accept checks. We are a “Credit Card Only” company.
PRICING
We provide a quote once we have visited your home. There just is no way to give an accurate quote until we have seen your home since every home is unique.
We make it super simple for you to schedule The Walkthrough. The Walkthrough is when you walk us through your home, showing us not only what you need cleaned but also the special areas of your home that require special care.
Yes. In instances where we are required to pay for parking, this fee is added to the total for your cleaning.
No. All of our pricing does not include any tips or gratuity.
While your cleaning crew will definitely appreciate any gratuity for a job well done, it is not required.
While there is no magic number, those who choose to tip generally give around $5 – $20 per maid.
We sure do! We offer discounts for weekly, biweekly, and monthly service.
WORKING DAYS/HOURS POLICIES
It depends on the service. We have flat rate pricing and hourly pricing. Please be aware that there are three (3) hour minimums if you choose Hourly.
No. We offer other maid services such as washing dishes, folding laundry, light organizing, and more. We are open to requests. Just let us know!
Yes, we work holidays but this is subject to availability.
This depends on the Cleaning Technician assigned to you.
Working hours are from 8 am to 6 pm EST.
We are available for calls and texts during normal business hours of 8 am EST to 6 pm EST seven (7) days per week.
Yes but we don’t always have availability.
We work according to set times. The Mission Maids™ is a company of structure.
BILLING
Your card will only be charged when your cleaning crew arrives and conducts a brief walkthrough of your home. This walkthrough helps ensure that the size and condition of your home matches the information submitted in your online order. Once your card is charged, a receipt will be sent to you via email for your records. Note that in order to verify the validity of your form of payment, a temporary hold in the amount of the cleaning, will be placed on the card 24 hours before your appointment. This hold is NOT a charge and usually falls off within 48 hours.
We are a credit card only company. As such we only accept Visa, MasterCard, American Express, and Discover cards.
While we do not provide refunds, we will do everything in our power to provide you with the best cleaning experience possible. So if for any reason you are unhappy, just call or send us an e-mail within 48 hours of your service and we’ll send someone out to make things right. That’s our promise to you!
Unfortunately we do not accept any cash or check payments. We do however accept online payment via credit and debit card.
CLEANING PRODUCTS USED
Yes. Please provide a working vacuum cleaner and a toilet brush in every bathroom.
In order to better serve you through sanitary measures and to prevent cross-contamination, we do not carry vacuums and toilet brushes from home to home.
Using your vacuum cleaner greatly reduces germs, fleas, fibers, allergens, roaches, roach or other bug eggs being carried to another person’s home. All it takes is 1 roach egg to infest the next clients home.
We don’t carry toilet brushes from home to home for what we hope are fairly obvious reasons.
We use a combination of green and traditional cleaning products. For customers who prefer green products to be used exclusively or have chemical sensitivities, that’s not a problem! Just let us know and we can accommodate your needs.
We clean hardwood floors with a PH-neutral cleaner and a mop after it’s been swept, dry mopped or vaccuumed.
SERVICE RELATED QUESTIONS
No. You are not required to be home at any point during your cleaning. That being said, if this is your first appointment, it’s usually a good idea to be present when the cleaning crew arrives so that you can provide them with a walk-through of your home. Once your cleaning is complete, it’s also a good idea to walk through the home again in order to ensure that everything is to your satisfaction.
We work solo or in a team of two (2). There is just no better way to provide you with a more personalized, higher level of service. Think about it. Our technicians clean 2, maybe 3 homes a day. They get to know you and your home. If we sent in larger teams, they would have to clean upwards of 5, 6, 7 or even 8 homes a day. That is 40 homes a week — that’s crazy. Sure, our cleanings may take a little longer but we feel strongly in the benefits of a more personal service.
Sometimes we will work in a team of two (2). There will be times that either when we’re doing a Deep Clean simultaneously with a Maintenance Clean or there will be times someone will be shadowing someone else but we will never leave you in a lurch.
As your cleaning consultant, Mission Maids will never leave you in a lurch. So in the event there is a family emergency, we will always have somebody on backup that’s been trained on your home, that knows your
family, pets, and that you are going to feel comfortable with when they show up at your house.
So there may be two (2) people or there may be one (1) but either way
you look at it, we’re going to have your house covered.
Unfortunately, due to insurance restrictions, all of our cleaners are NOT allowed to move or lift any furniture.
No. Unfortunately, due to insurance restrictions, all of our cleaners are NOT allowed to stand on any ladders, stepping stools, or furniture. That being said, they do carry dusting poles which will enable them to reach an additional 3 – 5 feet .
Unfortunately, we only offer house cleaning services and no niche type services such as carpet cleaning and window cleaning.
Currently, we do not book cleanings for:
- dormitories, fraternity/sorority homes
- post-party clean ups, or medical-grade sanitation services for homes, daycares, or doctor/dentist/veterinarian offices.
- Windows. Windows need to be cleaned by a professional window cleaning company
- Skylights. Skylights need to be cleaned by a professional window cleaning company.
- chandeliers and other delicate items
- wet wiping of light bulbs
- bio-hazardous materials (heavy mold, human and animal waste/bodily fluids)
- junk removal
- hoarding
- heavy scrubbing of walls
- steaming/shampooing carpets
- hard to reach areas higher than a two-step ladder
- putting away dishes
- washing exterior surfaces (windows, patios, garages, etc.)
- If you have any questions about these areas, please feel free to reach out and we’d be happy to provide you with more information!
A Deep Clean is recommended every three (3) months and covers areas that most customers only want cleaned every few months.
The following areas are cleaned in a Deep Clean and not a Maintenance Clean:
- Baseboards
- 6-panel doors
- Cobwebs high and low
- Ceiling fans
- Recessed Lights and Light switches
- Furniture Deep Clean (Hand-Wipe Furniture)
- Kitchen Deep Clean (Backsplashes, Degreasing Range Hood, Gas Stove Grates / Drip Pans, Top of Hanging Lamps, Hand-Wipe everything on Top Shelf, Exterior Cabinets)
- Exterior Bathroom Cabinets
- Blinds and Window Sills
- Wiping glass and frames of pictures and wall art
GENERAL COMPANY QUESTIONS
Sure! Please visit our Social Media presences below:
Follow Us on Facebook
Follow Us on Instagram
Follow Us on Twitter
SPECIAL PROJECTS
No, The Mission Maids™ is not a party planning company.
Yes, The Mission Maids™ can wash dishes or load your dishwasher.
Yes, upon request.
No, defrosting freezers are something you will have to do.
Yes, cleaning inside your oven is an add-on.
Yes, The Mission Maids™ will fold your laundry provided the clothes are already in your dryer.
Yes, upon request.
No, The Mission Maids™ is not a pet sitting company.
No, The Mission Maids™ does not currently offer this service.
Yes, The Mission Maids™ can water your plants upon special request.
No, The Mission Maids™ is not a moving company.
Yes, The Mission Maids™ has done many Move-In and Move-Out Cleanings.
No, The Mission Maids™ is not a professional carpet cleaning company.
No, The Mission Maids™ does not clean hot tubs.
No, The Mission Maids™ is not a professional window cleaning company.
Yes, The Mission Maids™ cleans commercial spaces as well!
No, The Mission Maids™ does not clean or detail cars.